Job Description: Showroom & Sales Consultant
Location: On-Site - St James’s Park, London
Reports to: Retail Director & Business Development Manager
Company: Sister by Studio Ashby
About Us: Sister by Studio Ashby is an extension of the renowned interior design firm Studio Ashby, offering a curated collection of unique homewares, furniture, and art. With a commitment to craftsmanship, design excellence, and timeless style, we aim to inspire our customers through our beautifully crafted products. As we expand our business, we are placing a strong emphasis on B2B relationships and enhancing our global reach.
Position OverviewWe are looking for a passionate and driven Sales Consultant to join our team. This is a unique opportunity to play a key role in delivering an inspiring retail experience, connecting customers with beautifully crafted pieces that transform their homes.
The ideal candidate is a thoughtful, service-oriented professional with a strong commercial mindset and a solid understanding of furniture and design. You will be instrumental in ensuring that every customer interaction is delightful, inspiring, and aligned with our commitment to excellence.
Key Responsibilities
- Customer Engagement: Provide a warm, welcoming experience for customers, guiding them in discovering our product offerings and tailoring recommendations to their needs.
- Foster strong relationships with interior designers practices, understanding their needs and preferences, providing service and product recommendations, and invites to view our collection in store.
- Efficiently process sales orders through Shopify and ensure all customer quotes and inquiries are responded to promptly and accurately.
- Sales Expertise: Drive sales by understanding customer preferences, highlighting product benefits, and fostering long-term client relationships.
- Specialise in custom and made-to-order enquiries, also handling a number of stock-based transactions.
- Oversee and maintain the CRM pipeline, ensuring efficient and accurate management of customer relationships and data.
- Collaborate with the team to achieve sales targets, bringing strategic and innovative ideas to drive growth and enhance performance.
- Brand Ambassador: Uphold and communicate the Sister by Studio Ashby brand ethos, delivering an elevated, design-led shopping experience.
- Host client meetings and present new product launches, while also participating in all Sister events.
- Represent Sister by Studio Ashby at any exhibitions or shows.
- Product Knowledge: Develop an in-depth understanding of our collections, including materials, craftsmanship, and design inspiration, to educate customers with confidence.
- Provide weekly updates to production on new orders and collaborate with our furniture designer on bespoke pieces.
- Visual Merchandising: Support the presentation of the showroom, ensuring displays are well-maintained, and aligned with brand aesthetics.
- Support the preparation of the showroom for events, layout updates, and photoshoots.
- Inventory Management: Assist with stock organisation and ensure products are readily available for customers.
- Maintain a complete and up-to-date inventory of samples and marketing materials at all times.
- Collaboration: Work with our team to resolve any customer complaints and issues promptly, ensuring a positive and memorable experience at every interaction.
- Work closely with the marketing team to meet and exceed sales targets while maintaining a supportive, positive workplace environment.
- Operations: Handle showroom operations, including opening and closing duties, managing deliveries, and answering incoming calls professionally.
- Coordinate the shipping of all in-stock items and high-value art pieces, ensuring secure and efficient delivery through our trusted shipping partners.
Qualifications
- Proven experience in sales, preferably within the luxury interiors sectors.
- Passion for design, interiors, and craftsmanship with a keen eye for aesthetics.
- Strong communication and interpersonal skills, with the ability to build rapport with a diverse clientele.
- Self-motivated, proactive, and results-oriented with excellent problem-solving abilities.
- Flexible and adaptable, able to thrive in a fast-paced, dynamic environment.
- Previous experience with Shopify is a plus but not essential.
How to Apply
Interested candidates should submit their CV and a Cover Letter (in PDF format) outlining their relevant experience and vision for the role to careers@studioashby.com citing the job title in the subject line.